Welcome to Support Maplink

How can we help?

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Have questions or need to report a technical issue? We can help.

Opening a ticket with our Support is the best way to file a request for our technical support.

When you open a case, our team takes all necessary steps to resolve your issue quickly.

To speed up your service, when submitting your request, provide as much information as possible along with the error evidence with the request JSON request or route ID.

Our team of experts is on hand to help you with whatever you need.

Choose your service channel

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Form

In the form you open a ticket quickly and ensure that all the necessary information is present for an agile service.

 

Email

When you send an email to support@maplink.global we automatically open a case and initiate procedures to resolve your case.

 

Learn with us

In our Knowledge Center you will find answers to the main questions about the use of APIs and good practice tips.

Case management and investigation

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All cases are processed and investigated in order of priority and time of presentation.
 
 
 
 
 
 
  
 
24x7 service. We review and respond to your request from Monday to Friday, from 9:00 am to 6:00 pm, Brasilia time zone. Exclusive duty for serious incidents, unavailability and installation.
 
 
  
 
We have 3 SLA’s: first response time of up to 120 min, time to resolution of up to 2 business days and escalation time of up to 4 business days.
 
 
 
 
  
 
We prioritize cases based on the severity and operational impact of the issue.
 
 
 
 
 
 
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Portal do Cliente 

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