How can we help?

Opening a ticket is the best way to register a request with our support team.

Open a Maplink support ticket

If you are already a customer and have questions or technical problems, complete the form on the side to send your request to our technical team.

To speed up the service, we ask that when submitting the request you provide as much information as possible along with evidence of the error, such as the JSON file of the request or the route ID.

For added transparency and to make sure you know how we're handling your request, you can track the status, view history, and add comments to open tickets by visiting the Customer Portal.